Testimonials & Feedback | Wangara Volkswagen Dealer | Perth WA

Testimonials

Hello Carlo,
We would recommend you and your team to all our family & friends
Our story.
We decided to purchase a Volkswagen Beetle and after hours of googling during a weekend we spotted the Silver 2014 demo at your Wangara store.
Having approach our local Volkwagen dealer about purchasing a Beetle in their car yard we found them to be very unprofessional and not at all helpful. We are still not too sure why we recieved the poor service.
We contacted you around lunch time the same day and within 24 hours we were proud owners of the silver 2014 Volkswagen Beetle.
We appreciate your prompt and professional service throughout the process and would like to sincerely thank you and all the staff who dealt with us.
Thank you Carlo and to all the staff at VW Wangara.

- Pam Sanderson, Seachange Realty Rent Shop

Our salesmen Chris bent over backwards to look after us. There was NO pushy selling despite our interest in 2 different brands of car. Honda were a tad pushy and the Volkswagen was a much nicer car in the end. Our only concerns were the previous recall issues with the engine. That in itself nearly broke the deal, but management assured us those issues have been dealt with. All departments of Volkswagen Wangara were extremely helpful from sales to finance to management. If we choose Volkswagen again, our loyalty would remain at Wangara.

- John Procuta

Hi Peter,
I would like to take this opportunity to thank your team at Wangara VW for looking after me and provided me with an amazing car. Joe Tarantolo and Gareth Ward were extremely helpful in helping me choose the right car and took a lot of their times to help me out. I was going to buy a Passat from a private seller in Adelaide but Gareth did absolutely everything in his power to make sure that I understand the risks of buying an expensive car off an interstate seller and managed to convince me to buy off a local dealer. Gareth also spent a lot of time with me during my test drive and did not rush me back to the dealership even though it was already nearing the closing time.

Joe played a big part in the price negotiation and he understood my current situation that I was already spending way over my own budget. At the end, we were able to come to terms that we were both happy with and now I am a proud Wangara VW customer!

Congratulations on having these 2 employees working your business.

- B. Mansirimongkol

Dear Wangara Volkswagen,

Last Saturday, my 2011 Amarok developed problems with the Turbo. I drove straight to Wangara Volkswagen. Being a saturday the service department was closed. Sam, the Dealer Principal was very helpful and we took my Amarok for a drive, however the problem did not occur again.
Of course on the drive home the problem happened again.
I contacted Sam and booked my ute in for monday morning.
After dropping my Amarok off with Glen Barlow on monday, I was advised by Glen that the vehicle needed $1500 worth of repairs.
Now my Amarok was just out of New car warranty and I expected to pay for the repairs. However I politely asked Glen to contact Volkswagen Australia and tell them about my Amarok having low KM (50000) and being just out of Warranty. Maybe they could give me a bit of goodwill?
The next day I got a call from Glen informing me that Volkswagen decided to cover parts and labour 100%. I had to pay NOTHING.
I picked my vehicle up the next day. It had been washed and detailed by Wangara Volkswagen as well.
I was very impressed with Glen Barlow and thank him again for all his help. Thank you Glen.
I can HIGHLY recommend Wangara Volkswagen to any potenial buyer.
The Service you get is amazing. Thank you again everybody.

- Thomas Carstens

A very big thank you to Patrick for making the 1 hour drive to come and visit me at work, to facilitate a test drive. Patrick was very helpful and has gone out of his way to help fix up a few minor issues with no trouble whatsoever.

Thoroughly enjoyable experience and I can't wait to colelct my new car tomorrow.

Many thanks to Patrick and Tom at Wangara Volkswagen!

Regards,
- David

Hi, I was recently disappointed that VW put on `budget` tyres on my two year old VW Eos. Thankfully, having told Ray the service manager, he worked hard to improve the situation, and so I just wanted to say thanks Ray.
I am having pleasure in driving my car again, thank you for all your trouble.

- Linda

Hi Ali,
Both myself and Nicola would like to say how very well you looked after us through out process of purchasing our Hilux SR5.
We love the vehicle and are really please with the manor of which you tended to us . The vehicle was ready and presented to us on the said collection date .
Again thank you and look forward to doing business with you and Volkswagen Wangara.
Kind regards
Martin & Nicola Rock.

- Martin Rock

Hi Stuart,

My wife loves the car. I got home just in time and managed to park the car in the garage just before she arrived home from work. You should have seen her face.

I can’t thank-you enough for keeping me up-to-date during the whole process of purchasing this great car. Thanks for everything you and your team did today…. I couldn't be happier. The presentation of the vehicle was outstanding, and your pre-delivery service, assistance and advice was very much appreciated. I’ll catch up with you when the car is due for its next service.

Thanks…Rob

- Rob

Dear Al,

Thank you so much for the excellent service you provided me in the purchase of my used vehicle, Hyundai ix35. After a follow up phone call today to see how I was enjoying my new wheels, I was impressed with your sincerity and professionalism. I hope to keep my car for a while, but in the event that I do trade it in, Wangara VW will be my first choice. All the staff at Wangara were welcoming, keen to please and genuine in their desire to see me get a vehicle that met my requirements.

Keep up the awesome work Al and the team at Wangara VW!

- MJ

Dear Chris,

Cheers for everything yesterday, let feeling very well looked after. Will certainly recommend yourself if I hear that anyone is in the market for some new wheels.

Kind regards,
New Golf Owner

- K. Mahney

Hi Al
I would just like to say you are the meaning of customer service.
You made my recent purschase at Volkswagen Wangara a pleasant experience, even after I was so indecisive you offered me helpful advise and information which helped me to decide what I wanted..
Thank you again Al you are a real credit to Volkswagen Wangara.

- Samantha

I would like thank Volkswagen Wangara for their great sales team and wonderful customer service.They were a great help with purchasing my new car. Big thank you to Tomislav Glavovic, so happy with my new car :)

- Milena & Tyron

I recently purchased a new Golf Turbo diesal and its a great car to drive does everything i would have expected from German engineering but when you pull up to a service station and fill a diesal up with petrol all of a sudden things change.

After realising my genuine mistake and then understanding why the car took an eternity to fill i was using the wrong pump anyway lets move on.

I did not start the car & with the assistance of a helper i parked the Golf away from the fuel stn and the phoned the 1800 assitance and the lady on the phone was great i told her what had occured and keeping in mind i live in Northam about 120kms east of Wangara and within 30mins the Golf was loaded on to a tilt truck and on its way to Wangara VW then once its arrived to that destination the service mng has phoned me to advise me that the car had arrived and that they would look at it on the Monday

Come Monday mid morning i recieved a call from Wangara VW to say that the car was sorted & ready for me to pick up.

I actually thought good old fashioned service was dead & buried not in this case its alive & well

Thank You VW
Warren Hunt

- Warren Hunt, SALES, BOEKEMAN MACHINERY

Hi Gareth

I just wanted to thank you for the refreshing buying experience at VW Wangara.

The purchase of the 2012 Golf 118TSI was made after scanning the local market and the internet to assess what options were available to me. As I looked around, I found that many of the sellers just didn't meet my personal standard of integrity, not to mention the cars, although advertised as "spotless" or “as new”, were far from it. I was impressed with your professionalism, honesty, integrity, and “no pressure” approach to selling the car. My experience in dealing with you was an important factor in making a decision to purchase through VW Wangara.

The Golf is everything I hoped for and more. This is my 4th VW purchase but my first dealing with VW Wangara and it was a memorable experience. I would definitely recommend your business to others and VW Wangara will be the “first port of call” when I am in the market for my next vehicle.

Again, thank you and all the best to you and the rest of the VW Wangara team.

Kind regards,
Shiraz Mohamed

- Shiraz Mohamed

I wanted to send you an email directly in order to provide you with some feedback in relation to my recent experience with Wangara VW, more so in relation to the salesman that I dealt with, Wil Cameron-Dow.

Wil's professionalism and customer service was exemplary, I was very satisfied with the level of service that I was provided, he is a true gentleman and an asset to your business, he made my wife and I very welcome and worked hard in order to get me my car in the time frame I provided.

This is my fourth VW and my experience with your dealership is one I will remember.

Thanks again.

- Andy B